Pacific Northwest Seniorcare Privacy Policy
Caring for Your Aging Parents Podcast
Effective Date: July 01, 2023
Last Updated: November 05, 2024
The senior advisor team at Pacific Northwest Seniorcare are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our senior placement services in the state of Oregon.
Information We Collect
We may collect the following types of information to provide you with the best possible service:
Personal Information: Name, address, phone number, email address, date of birth, and other contact details for any family member who will be involved in the senior placement process.
Health Information: Relevant medical history, current health conditions, and healthcare provider details, which you provide for our intake, which is given verbally or via email, or other digital contact, with your consent.
Financial Information: Information about your financial situation, insurance coverage,
Medicare coverage, social security benefits, and any other funding sources to assist with placement options and budgeting concerns.
Preferences: Personal preferences and needs regarding senior living, such as location, type of facility, and desired amenities.
Your rights regarding the collection of personal information vary depending on where you are located. Your information regarding use is as follows:
Marketing. If you do not want to receive marketing emails to your email address to promote or recommend our services, or third parties’ products or services, you can opt-out by replying to any promotional email we have sent you or following the unsubscribe link on that message. This opt-out option does not apply to information resulting in a business transaction with us.
Accessing, Updating and Deleting Your Information. If you have an account with us, you may have the ability to access your information and make updates to or delete your data. We may not accommodate a request to change information if we believe the change would violate a law or legal requirement or negatively affect the information’s accuracy.
Cookies and Automatic Data Collection Technologies. You have the options to refuse all or some browser cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. In some cases, you may be able to set your browser or email program to not download web beacons.
How We Use Your Information
We use the information collected for the following purposes:
Service Provision: To identify and recommend appropriate senior living facilities and care options, referrals to other senior care services, and any other appropriate referrals and recommendations to professional services.
Communication: To contact you regarding your senior placement needs and provide updates or information related to our services.
Legal Compliance: To comply with applicable laws and regulations related to senior care and privacy.
Improvement of Services: To enhance our service offerings and ensure a high standard of care and support.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Senior Living Facilities: To facilitate the placement process, with your explicit consent.
Healthcare Providers: To coordinate care and support services, as necessary and with your consent, for your senior and your family.
Senior Professionals: to refer you and your family to other services which you or a family member has requested. This also applies to sharing information from one service provider to another when r using our services.
Legal and Regulatory Authorities: If required by law or to protect your rights and safety.
Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include secure data storage, encryption, and access controls. We use physical, electronic, and administrative safeguards designed to protect your personal information from loss, misuse and unauthorized access, use, or alteration. We will only retain your personal information for as long as reasonably necessary to fulfill the purpose of collecting it.
We encrypt the transmission of certain sensitive information using secure socket layer technology (SSL). However, the Internet environment is not completely secure, and we cannot guarantee that information we collect will never be accessed in an unauthorized way.
Your Rights and Choices Regarding Personal Information
You have the following rights regarding your personal information:
Access and Correction: You can request access to your personal information and ask for corrections if it is inaccurate or incomplete.
Consent Withdrawal: You may withdraw your consent for the collection and use of your personal information at any time, subject to legal and contractual obligations.
Data Deletion: You may request the deletion of your personal information, subject to our legal obligations and business needs.
You have the right to request the deletion of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.
To exercise your correction rights or to delete your personal information from our record, please submit a verifiable consumer request to us by:
Emailing us at: lynn@seniorcarepnw.com
Calling us at 503.830.1812
Contacting us with your request through the contact form on our website https://www.seniorcarepnw.com/contact-senior-care-portland
Only you, or a person you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access or data portability once within a 12-month period. Your request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information as it relates to you or your senior. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. You will also receive a phone call from one of our senior advisors to verify your identity, in addition to your online request and information.
We will make our best efforts to respond to a verifiable consumer request within thirty (30) days of receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response to the email address from which you submit it. The response we provide will also explain the reasons we cannot comply with a request, if applicable. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. You have a right not to receive discriminatory treatment by us for exercising your privacy rights.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through other appropriate communication channels.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:
Pacific Northwest Seniorcare
Senior Advisor | Owner: Lynn Smargis
1001 Cooper Point Rd.
Suite 140-145
Olympia, WA 98502
503.830.1812
lynn@seniorcarepnw.com
By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.